Patient Experience Concierge

CVS Health; Raleigh (NC); Presencial; USD 23 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Resumo da oferta

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment for patients and guests. You will be the face of our clinic, handling check-in, scheduling, co-pays, and patient information updates in our EMR, while providing high-touch assistance to ensure an exceptional patient experience.

You will support a service-first team, report to the Practice Manager, and may rotate to other centers regionally.

Qualificações

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by communities we serve.
• US work authorization.

Responsabilidades

• Welcoming patients and guests.
• Check-in and assist patients with required forms.
• Collect co-pays.
• Update patient information in the electronic medical record system.
• Schedule and reschedule appointments in the EMR platform.
• Manage phone lines, take messages, and perform outbound calls as needed.
• Handle faxes in the electronic fax system.
• Keep Welcome and Community Room clean and organized.
• May float to other centers in the region occasionally.
• Perform other duties as assigned.

Conhecimentos

Computer skills

Phone etiquette

Multilingual

US work authorization

Formação académica

Some college

Ferramentas

Google Suite

Descrição da oferta de emprego

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment for patients and guests. You will be the face of our clinic, handling check-in, scheduling, co-pays, and patient information updates in our EMR, while providing high-touch assistance to ensure an exceptional patient experience.

You will support a service-first team, report to the Practice Manager, and may rotate to other centers regionally.