Patient Experience Coordinator

CVS Health; Flatbush (NY); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Welcome Coordinator to create an inclusive, friendly first impression for patients and guests. You will handle check-ins, forms, co-pays, and EMR updates while supporting smooth center operations.

You’ll juggle scheduling, calls, faxes, and front-desk tasks with a flexible, patient-centric approach; fluency in additional languages is a plus, and US work authorization is required.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by communities we serve.
• US work authorization.
• Experience in customer service setting strongly preferred.
• Some college preferred.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information in electronic medical record platform.
• Scheduling/rescheduling appointments in EMR platform.
• Managing phone lines and outbound calls as instructed.
• Managing faxes in the EMR/fax platform.
• Maintaining cleanliness of Welcome and Community Room areas.
• May float to other centers in the region occasionally.
• Other duties as assigned.

Skills

Computer skills

Google Suite

Phone etiquette

Bilingual ability (Spanish/Polish/Rus.

Education

Some college

Job description

Oak Street Health is seeking a Welcome Coordinator to create an inclusive, friendly first impression for patients and guests. You will handle check-ins, forms, co-pays, and EMR updates while supporting smooth center operations.

You’ll juggle scheduling, calls, faxes, and front-desk tasks with a flexible, patient-centric approach; fluency in additional languages is a plus, and US work authorization is required.