Patient Experience Concierge

CVS Health; Cleveland (OH); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

This full-time position offers 40 hours weekly, standard benefits, and opportunities to support diverse patient communities while floating to nearby centers when needed.

Qualifications

• Strong computer skills and Google Suite knowledge.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve.
• US work authorization.
• Some college preferred.

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information in electronic medical records
• Scheduling/rescheduling appointments in the EMR
• Managing phone lines and outbound calls
• Handling faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May float to other centers in the region on an infrequent basis
• Other duties as assigned

Skills

Strong computer skills

Professional phone etiquette

US work authorization

Spanish language

Polish language

Russian language

Education

Some college

Tools

Google Suite

Job description

This full-time position offers 40 hours weekly, standard benefits, and opportunities to support diverse patient communities while floating to nearby centers when needed.