Patient Experience Coordinator

CVS Health; Gary (IN); On-site; USD 23,000 - 39,000; Full time

Job summary

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment for patients and guests and to deliver a high-touch welcome experience. You will handle check-ins, forms, scheduling, and phone inquiries while maintaining a friendly, flexible attitude across locations.

The role emphasizes patient-first service, administrative tasks, and coordination with practice teams to ensure a seamless patient journey and top-quality care delivery.

Qualifications

• Must have strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve.
• US work authorization.
• Some college preferred.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned

Skills

Computer skills

Google Suite

Phone etiquette

Spanish

Polish

Russian

Work authorization

Education

Some college preferred

Job description

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment for patients and guests and to deliver a high-touch welcome experience. You will handle check-ins, forms, scheduling, and phone inquiries while maintaining a friendly, flexible attitude across locations.

The role emphasizes patient-first service, administrative tasks, and coordination with practice teams to ensure a seamless patient journey and top-quality care delivery.