Patient Experience Specialist II

Michigan Institute of Urology; Dearborn (MI); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Michigan Institute of Urology is seeking a Patient Service Representative II to deliver exceptional patient service and support the front desk operations. You will greet patients, register them, collect co-pays, and ensure accurate, timely intake and checkout processes.

The role requires 2-3 years of customer service in a medical office, familiarity with CPT/ICD-10 coding and basic office software. Strong communication and organizational skills are essential.

Formación

• High school diploma or equivalent required; some college preferred.
• Minimum 2–3 years of customer service experience; medical office experience preferred.
• Basic knowledge of CPT procedures and ICD-10 coding.
• Ability to navigate EMR and perform clerical tasks efficiently.

Responsabilidades

• Greet patients and visitors, answer phones, and schedule appointments.
• Register new patients and collect demographic and financial information.
• Collect co-payments, deductibles, and outstanding balances.
• Process referrals and charge entries.
• Scan and file medical records and ensure chart accuracy.
• Support billing with timely charge entries and proper documentation.

Conocimientos

Customer service

Phone handling

Multi-tasking

Organizational skills

Verbal and written communication

HIPAA compliance

Financial transactions

PHI confidentiality

Educación

High School Diploma or equivalent

Some college coursework

Herramientas

EMR systems

Microsoft Office

Health insurance portals

Descripción del empleo

Michigan Institute of Urology is seeking a Patient Service Representative II to deliver exceptional patient service and support the front desk operations. You will greet patients, register them, collect co-pays, and ensure accurate, timely intake and checkout processes.

The role requires 2-3 years of customer service in a medical office, familiarity with CPT/ICD-10 coding and basic office software. Strong communication and organizational skills are essential.