Patient Services Specialist II

Michigan Institute of Urology; Rochester Hills (MI); On-site; USD 34,000 - 44,000; Full time

Job summary

Michigan Institute of Urology is seeking a Patient Service Representative II to deliver exceptional patient care and support to the clinic’s front desk and billing processes.

The role requires strong customer service, efficient appointment scheduling, and accurate data entry within EMR systems. Applicants should be proficient in handling payments, verifying insurance information, and maintaining confidentiality in a fast-paced medical office environment.

Qualifications

• Proficient in Microsoft Office and EMR navigation.
• Excellent oral and written communication skills.
• Ability to handle multiple tasks calmly in a busy medical office.

Responsibilities

• Greet patients and visitors, answer phones, and schedule appointments.
• Register new patients and verify demographics and insurance information.
• Collect co-pays and outstanding balances; assist with charge entries as needed.
• Process referrals and medical records scanning; maintain file accuracy.
• Protect patient confidentiality and ensure PHI is secure at all times.

Skills

Microsoft Office

EMR navigation

Customer service

Phone handling

Organization

Communication

HIPAA compliance

Education

High School Diploma or equivalent

Some college work preferred

Tools

EMR systems

Job description

Michigan Institute of Urology is seeking a Patient Service Representative II to deliver exceptional patient care and support to the clinic’s front desk and billing processes.

The role requires strong customer service, efficient appointment scheduling, and accurate data entry within EMR systems. Applicants should be proficient in handling payments, verifying insurance information, and maintaining confidentiality in a fast-paced medical office environment.