Patient Experience Specialist I

MidLantic Urology; Pottstown (Montgomery County); Hybrid; USD 32,000 - 42,000; Full time

Job summary

MidLantic Urology is seeking a Patient Service Representative I to ensure an exemplary patient experience, handling front desk duties, patient registration, and scheduling. The role includes collecting co-pays, scanning records, and verifying insurance information to keep the patient flow smooth.

The ideal candidate has 1–3 years of customer service experience, preferably in a medical office, with basic CPT/ICD-10 knowledge and proficiency in Microsoft Office and EMR systems.

Qualifications

• High School Diploma or equivalent required. Some college coursework preferred.
• Minimum 1–3 years of customer service experience, preferably in a medical office.
• Basic knowledge of CPT coding and ICD-10 diagnostic coding preferred.

Responsibilities

• Greet patients and visitors in person or by phone; manage front desk duties.
• Register new patients and update demographics with accurate information.
• Collect co-pays, deductibles and outstanding balances; verify insurance information.
• Obtain referrals and authorizations when required; scan and file medical records.
• Schedule follow-up services and office visits; coordinate intake and checkout processes.
• Respond to inquiries with courtesy and professionalism; maintain confidentiality and HIPAA compliance.

Skills

Customer service

Microsoft Office

EMR navigation

Organizational skills

Communication skills

HIPAA compliance

Education

High School Diploma or equivalent

Some college coursework

Tools

EMR systems

Microsoft Office Suite

Job description

MidLantic Urology is seeking a Patient Service Representative I to ensure an exemplary patient experience, handling front desk duties, patient registration, and scheduling. The role includes collecting co-pays, scanning records, and verifying insurance information to keep the patient flow smooth.

The ideal candidate has 1–3 years of customer service experience, preferably in a medical office, with basic CPT/ICD-10 knowledge and proficiency in Microsoft Office and EMR systems.