Patient Experience Specialist I

SEES Management Solutions; Franklin (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Employee Eyewear Discounts

Referral Bonus Opportunities

Job summary

AVP SEES Group is seeking a Patient Experience Coordinator to help deliver exceptional care by coordinating scheduling, registration and patient communications in a fast-paced eye care setting.

You will collect and verify patient information, answer inquiries with empathy, and maintain accurate records while protecting patient privacy under HIPAA. Join a collaborative team and grow through training and development opportunities.

Qualifications

• Understanding and anticipate the patient’s needs.
• Proactive communication and collaboration with team members.
• Maintain confidentiality and HIPAA compliance.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.

Responsibilities

• Assist in scheduling and registration to ensure timely visits.
• Verify and collect patient information and insurance details.
• Respond to patient inquiries with empathy and clarity.
• Document interactions and keep records accurate and secure.
• Support patient care teams and improve patient experience.

Skills

Patient experience

Proactive communication

Analytical thinking

Professionalism

Communication skills

Results-driven

Efficiency

Teamwork

Adaptability

Forward-thinking

Continuous learning

Tools

Microsoft Office

Job description

AVP SEES Group is seeking a Patient Experience Coordinator to help deliver exceptional care by coordinating scheduling, registration and patient communications in a fast-paced eye care setting.

You will collect and verify patient information, answer inquiries with empathy, and maintain accurate records while protecting patient privacy under HIPAA. Join a collaborative team and grow through training and development opportunities.