Patient Experience Concierge

Eye Associates of Winchester; Forest (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Employee Eyewear Discounts

Referral Bonus Opportunities

Job summary

AVP SEES Group is hiring a Patient Experience Specialist I to join our eye clinic in Forest, VA. You will welcome patients, answer calls, verify records and insurance, schedule appointments, and assist with payments to ensure smooth clinic flow.

The role requires strong communication, empathy, and computer skills, with a focus on delivering a positive patient experience and maintaining accurate records in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Empathy and patient-centered approach.
• Strong computer literacy and typing speed.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer calls on a multi-line system and respond to inquiries.
• Register patients and verify records for accuracy.
• Verify personal and insurance information for services.
• Schedule and reschedule appointments and procedures.
• Process medical record requests and payments.
• Conduct daily reconciliation of cash reports.
• Complete other duties as assigned by management.

Skills

Communication

Empathy

Computer literacy

Detail oriented

Team player

Education

High School diploma or GED

Associate degree preferred

Tools

Multi-line phone system

Job description

AVP SEES Group is hiring a Patient Experience Specialist I to join our eye clinic in Forest, VA. You will welcome patients, answer calls, verify records and insurance, schedule appointments, and assist with payments to ensure smooth clinic flow.

The role requires strong communication, empathy, and computer skills, with a focus on delivering a positive patient experience and maintaining accurate records in a fast-paced environment.