Patient Experience Concierge

SEES Group, LLC; Gallatin (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Employee Eyewear Discounts

Referral Bonus Opportunities

Job summary

AVPSEES Group is seeking a reliable Patient Experience Specialist I for our eye clinic. You will welcome clients, manage calls, and handle patient check-ins/outs with empathy and attention to detail.

The role requires strong computer skills, excellent communication, and a customer-service mindset to ensure a positive patient experience. Training, career development, and benefits are provided.

Qualifications

• Strong communication and interpersonal skills are essential.
• Empathetic personality with attention to patient needs.
• Demonstrated computer literacy is required.
• High school diploma or GED; associate degree preferred.

Responsibilities

• Answer incoming calls on a multi-line phone system and respond to inquiries.
• Register patients and verify records are up-to-date.
• Verify personal and insurance information for services.
• Schedule and reschedule appointments and procedures.
• Process medical record requests and collect payments.
• Conduct daily reconciliation of cash reports and monies collected.
• Complete other duties as assigned by management.

Skills

Strong communication

Customer service orientation

Empathetic personality

Computer literacy

Ability to work as a team

Organizational skills

Education

High School diploma or GED

Associate degree preferred

Job description

AVPSEES Group is seeking a reliable Patient Experience Specialist I for our eye clinic. You will welcome clients, manage calls, and handle patient check-ins/outs with empathy and attention to detail.

The role requires strong computer skills, excellent communication, and a customer-service mindset to ensure a positive patient experience. Training, career development, and benefits are provided.