Patient Experience Coordinator

Atlantic Vision Partners; Lynchburg (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Employee Eyewear Discounts

Referral Bonus Opportunities

Job summary

AVP•SEES Group in Lynchburg, VA is seeking a Patient Experience Specialist I to welcome clients, manage calls, and handle check-ins with a courteous, empathetic approach.

The role emphasizes accurate data entry, insurance verification, and timely scheduling while supporting a collaborative clinic team. Training is provided, and opportunities for growth exist within the eye care network.

Qualifications

• High School diploma or GED required; associate degree preferred.
• Excellent communication and empathy in patient interactions.
• Strong computer literacy and accuracy in data entry.
• Willingness to undergo background checks and adherence to privacy rules.

Responsibilities

• Answer incoming calls on a multi-line phone system and respond to inquiries.
• Register patients and verify records are up-to-date and accurate.
• Verify personal and insurance information for services and procedures.
• Schedule and reschedule appointments and procedures.
• Process payments and reconcile daily cash reports.

Skills

Excellent communication skills

Computer literacy

Teamwork and collaboration

Empathy

Detail-oriented

Phone system experience

Education

High School diploma or GED

Associate degree preferred

Tools

Computer software

Job description

AVP•SEES Group in Lynchburg, VA is seeking a Patient Experience Specialist I to welcome clients, manage calls, and handle check-ins with a courteous, empathetic approach.

The role emphasizes accurate data entry, insurance verification, and timely scheduling while supporting a collaborative clinic team. Training is provided, and opportunities for growth exist within the eye care network.