Patient Experience Advocate

SEES Group, LLC; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training & Career Development

Growth & Advancement Opportunities

Supportive Team Environment

Competitive Benefits Package

Tuition Reimbursement Opportunities

Employee Eyewear Discounts

Referral Bonus Program

Job summary

AVP SEES Group is seeking a Patient Experience Facilitator to support appointment scheduling, patient registration, and proactive care coordination in a fast-paced eye care environment. You will collect accurate patient information, respond to inquiries, and ensure privacy and data integrity in all interactions.

The role requires excellent communication, organization, and proficiency with Microsoft Office. A commitment to confidentiality and patient-first service will help you thrive within our

Qualifications

• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.

Responsibilities

• Assist in providing exceptional care by ensuring timely and accurate appointment scheduling and informing patients of visit times.
• Ensure smooth patient registration by performing all needed pre-registration tasks.
• Document patient interactions and update systems in compliance with HIPAA regulations.
• Respond promptly to patient inquiries with clear, professional communication.
• Assist patients in navigating the healthcare system and policies.

Skills

Communication

Organization

Attention to detail

HIPAA compliance

Tools

Microsoft Office

Job description

AVP SEES Group is seeking a Patient Experience Facilitator to support appointment scheduling, patient registration, and proactive care coordination in a fast-paced eye care environment. You will collect accurate patient information, respond to inquiries, and ensure privacy and data integrity in all interactions.

The role requires excellent communication, organization, and proficiency with Microsoft Office. A commitment to confidentiality and patient-first service will help you thrive within our