Patient Experience & Scheduling Specialist

Atlantic Vision Partners; Forest (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training & Career Development

Growth & Advancement Opportunities

Supportive Team Environment

Competitive Benefits Package

Tuition Reimbursement Opportunities

Employee Eyewear Discounts

Referral Bonus Program

Job summary

AVP•SEES Group is seeking a Patient Communication Representative to serve as the first point of contact for our practices. You will greet callers, schedule appointments, verify records, and collect payments with a courteous, professional demeanor.

You will handle registrations, verify personal and insurance information, and help ensure accurate records. The role emphasizes empathy, clear communication, and excellent customer service in a healthcare setting.

Qualifications

• Experience in handling customer and patient interactions with empathy and professionalism.
• Strong communication and listening skills to resolve inquiries.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and data entry accuracy.

Responsibilities

• Answer incoming calls on a multi-line system with courtesy and efficiency.
• Register patients by phone and verify records for accuracy.
• Verify insurance information for services and procedures.
• Schedule and reschedule appointments and procedures.
• Collect and process payments from patients.
• Maintain patient confidentiality and HIPAA compliance as required.
• Assist management with additional tasks as needed.

Skills

Customer service

Phone etiquette

Microsoft Office

Attention to detail

Tools

Microsoft Office

Job description

AVP•SEES Group is seeking a Patient Communication Representative to serve as the first point of contact for our practices. You will greet callers, schedule appointments, verify records, and collect payments with a courteous, professional demeanor.

You will handle registrations, verify personal and insurance information, and help ensure accurate records. The role emphasizes empathy, clear communication, and excellent customer service in a healthcare setting.