Patient Experience Specialist | Front Desk & Care Support

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Mercy is seeking a punctual and empathetic Patient Service Representative to be the first point of contact for patients and visitors at the Frisco Building Occupational Medicine clinic. You will manage front desk operations and workflows to ensure a positive patient experience.

The role requires strong communication, basic computer skills, and a commitment to confidentiality. This full-time, on-site position offers training and opportunities to grow within Mercy's care teams.

Qualifications

• High school diploma or equivalent required.
• Experience in medical office environment preferred.
• Strong communication and data entry skills emphasized.

Responsibilities

• Act as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Communication

Data entry

Customer service

Confidentiality

Professionalism

Adaptability

Education

High school diploma or equivalent

Job description

Mercy is seeking a punctual and empathetic Patient Service Representative to be the first point of contact for patients and visitors at the Frisco Building Occupational Medicine clinic. You will manage front desk operations and workflows to ensure a positive patient experience.

The role requires strong communication, basic computer skills, and a commitment to confidentiality. This full-time, on-site position offers training and opportunities to grow within Mercy's care teams.