Patient Experience Front Desk Specialist

Mercy; St. Louis (MO); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement matching

Job summary

Mercy in St. Louis seeks a Patient Service Representative to be the friendly first contact for patients and visitors, managing front desk operations and ensuring a positive, seamless patient experience.

This role requires strong communication, basic computer data entry, and a compassionate, professional demeanor. Training covers clinic workflows, privacy policies, and handling busy periods with composure.

Qualifications

• High school diploma or equivalent required.
• Strong communication with patients and staff.
• Proficiency in data entry and basic computer tasks.
• Excellent customer service skills with a courteous, professional demeanor.
• Ability to maintain confidentiality and privacy policies.

Responsibilities

• Greet patients and visitors and verify information.
• Manage front desk operations and clinic workflow.
• Answer calls, provide information, and route inquiries.
• Schedule appointments and maintain accurate patient records.

Skills

Communication skills

Customer service

Empathy

Data entry

Word processing

Education

High school diploma or equivalent

Tools

Data entry

Basic computer skills

Microsoft Word

Job description

Mercy in St. Louis seeks a Patient Service Representative to be the friendly first contact for patients and visitors, managing front desk operations and ensuring a positive, seamless patient experience.

This role requires strong communication, basic computer data entry, and a compassionate, professional demeanor. Training covers clinic workflows, privacy policies, and handling busy periods with composure.