Patient Experience Front Desk Specialist

Mercy; Sunset Hills (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

Paid time off

Tuition assistance

Retirement plan

Job summary

Mercy Springfield, MO is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will help create a positive, seamless patient experience by managing front desk operations and workflows.

This full-time role requires strong communication, basic computer skills, and a courteous, professional approach as you support scheduling, data entry, and privacy compliance at the Mercy Surgery Center.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent interpersonal and customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.

Skills

Strong verbal communication

Strong written communication

Data entry

Word processing

Interpersonal skills

Customer service

Accuracy

Attention to detail

Confidentiality

Adaptability

professionalism under pressure

Education

High school diploma or equivalent

Job description

Mercy Springfield, MO is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will help create a positive, seamless patient experience by managing front desk operations and workflows.

This full-time role requires strong communication, basic computer skills, and a courteous, professional approach as you support scheduling, data entry, and privacy compliance at the Mercy Surgery Center.