Patient Access & Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Carthage (MO); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition support

Retirement plans

Job summary

Mercy seeks a friendly Patient Service Representative to be the first contact for patients and visitors at the front desk. You will manage scheduling, check-in/out, and data entry to ensure a smooth patient experience.

The role emphasizes accurate information handling, strong customer service, and teamwork within a medical setting. A high school diploma is required, and prior medical office experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and patient privacy.
• Strong data entry and clerical accuracy.
• Experience in a medical office is preferred.

Responsibilities

• Greet patients and visitors and direct them to appropriate departments.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Schedule appointments and record patient information accurately.
• Check-in/check-out patients and collect basic information and co-pays.
• Maintain confidentiality and security of patient records.

Skills

Front desk coordination

Customer service

Data entry

Scheduling

Privacy & confidentiality

Under pressure

Training on clinic front desk

Education

High school diploma

Tools

Basic computer skills

Microsoft Word/Excel

Job description

Mercy seeks a friendly Patient Service Representative to be the first contact for patients and visitors at the front desk. You will manage scheduling, check-in/out, and data entry to ensure a smooth patient experience.

The role emphasizes accurate information handling, strong customer service, and teamwork within a medical setting. A high school diploma is required, and prior medical office experience is preferred.