Patient Experience Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Edmond (OK); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement plan with employer match

Job summary

Mercy is seeking a Patient Service Representative to greet patients and visitors, answer inquiries, and guide them through the front desk process with a focus on a positive experience.

You will handle scheduling, maintain patient records with care, and collaborate with clinical staff to ensure smooth daily operations. Training provided post-hire to support clinic workflows and privacy standards.

Qualifications

• Education: High school diploma or equivalent.
• One year of medical office experience preferred.
• Excellent written and verbal communication.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and patient scheduling workflows.
• Maintain patient confidentiality and accurate documentation.

Skills

Communication

Data entry

Customer service

Confidentiality

Attention to detail

Adaptability

Teamwork

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

Mercy is seeking a Patient Service Representative to greet patients and visitors, answer inquiries, and guide them through the front desk process with a focus on a positive experience.

You will handle scheduling, maintain patient records with care, and collaborate with clinical staff to ensure smooth daily operations. Training provided post-hire to support clinic workflows and privacy standards.