Patient Experience Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 31,000 - 38,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role requires a high school diploma and strong communication, data entry and customer service skills. Candidates should be able to maintain confidentiality and perform well under pressure in a busy hospital setting.

Qualifications

• High school diploma or equivalent required.
• Proficiency in data entry and word processing.
• Excellent customer service skills.
• Ability to maintain confidentiality per privacy policy.
• Ability to work under pressure with professionalism.
• Completion of Clinic Core Front Desk Training post-hire.

Responsibilities

• Be the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a positive patient experience.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Attention to detail

Privacy/compliance

Professionalism under pressure

Education

High school diploma

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role requires a high school diploma and strong communication, data entry and customer service skills. Candidates should be able to maintain confidentiality and perform well under pressure in a busy hospital setting.