Patient Experience Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role requires a high school diploma, strong communication, basic computer skills, and a commitment to patient confidentiality. Experience in a medical office is a plus; we offer comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills required.
• Proficiency in basic computer data entry and word processing.
• Excellent customer service and professional demeanor.
• Ability to maintain patient privacy and confidentiality.

Responsibilities

• Greet and assist patients and visitors at front desk.
• Schedule appointments and process documentation.
• Maintain patient privacy and handle inquiries with diplomacy.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Under pressure

Front Desk Training

Education

High school diploma

Job description

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role requires a high school diploma, strong communication, basic computer skills, and a commitment to patient confidentiality. Experience in a medical office is a plus; we offer comprehensive benefits.