Patient Experience Specialist Front Desk

Mercy; Springfield (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, schedule appointments, and ensure a positive patient experience.

The role requires strong communication, basic computer skills, and meticulous data entry to protect patient privacy and maintain accurate records. As a Mercy team member, you will participate in ongoing clinic front desk training, adapt to busy workflows, and contribute to a

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills including data entry and word processing.
• Attention to detail and accuracy in entering patient information and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Demonstrating discretion and maintaining patient privacy is essential.
• Adaptable and able to work under pressure; handle unexpected situations calmly.
• Complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors and serve as the first point of contact.
• Manage front desk operations and workflows to ensure a smooth patient experience.
• Schedule appointments and coordinate patient documentation.
• Maintain patient information with accuracy and confidentiality.

Skills

Communication

Data entry

Privacy compliance

Front desk

Education

High school diploma

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, schedule appointments, and ensure a positive patient experience.

The role requires strong communication, basic computer skills, and meticulous data entry to protect patient privacy and maintain accurate records. As a Mercy team member, you will participate in ongoing clinic front desk training, adapt to busy workflows, and contribute to a