Patient Experience Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a dedicated Patient Service Representative (PSR) to greet patients and visitors, confirm appointments, and direct them to the correct departments.

You will manage front desk operations, handle data entry, maintain confidentiality, and deliver a positive, seamless patient experience in a fast-paced environment.

This on-site role at Mercy emphasizes teamwork, professional communication, and attention to detail, with benefits including medical coverage and time off.

Qualifications

• High school diploma or equivalent required.
• One year of medical office experience preferred.

Responsibilities

• Serve as first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Verbal and written communication

Basic computer skills

Customer service excellence

Accuracy and attention to detail

Confidentiality & privacy

Stability under pressure

Front Desk Training post-hire

Education

High school diploma

Job description

Mercy is seeking a dedicated Patient Service Representative (PSR) to greet patients and visitors, confirm appointments, and direct them to the correct departments.

You will manage front desk operations, handle data entry, maintain confidentiality, and deliver a positive, seamless patient experience in a fast-paced environment.

This on-site role at Mercy emphasizes teamwork, professional communication, and attention to detail, with benefits including medical coverage and time off.