Patient Experience Associate | Front Desk & Scheduling

Mercy; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition assistance

Retirement plan match

Job summary

Mercy is seeking a Patient Service Representative to manage front desk operations, greet patients, and ensure a seamless check-in experience. You will interact with patients and healthcare staff, maintaining accuracy in scheduling and documentation.

The role emphasizes confidentiality, empathy, and strong communication. Training is provided post-hire, with a focus on delivering compassionate, patient-centered service in a busy clinic environment.

Qualifications

• Strong verbal and written communication with patients and staff.
• Proficiency in basic computer skills, including data entry.
• Excellent customer service and empathetic approach.
• Ability to maintain confidentiality and privacy.
• Able to handle high-pressure situations and adapt.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors and coordinate check-in.
• Schedule appointments and manage patient information.
• Maintain patient privacy and accurate documentation.
• Collaborate with healthcare professionals and staff.
• Handle inquiries with professionalism and tact.

Skills

Verbal communication

Written communication

Data entry

Customer service

Privacy and confidentiality

Adaptability under pressure

Training post-hire

Education

High school diploma

Job description

Mercy is seeking a Patient Service Representative to manage front desk operations, greet patients, and ensure a seamless check-in experience. You will interact with patients and healthcare staff, maintaining accuracy in scheduling and documentation.

The role emphasizes confidentiality, empathy, and strong communication. Training is provided post-hire, with a focus on delivering compassionate, patient-centered service in a busy clinic environment.