Patient Experience Specialist & Front Desk

trinityhealth; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Day-one benefits

Job summary

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first point of contact for patients, delivering outstanding service and supporting efficient office operations. You will check patients in, verify registration and insurance, schedule appointments, answer phones, collect payments, and help with MyChart and records to ensure a smooth patient experience.

This full-time on-site role offers day-one benefits and a collaborative, mission-driven environment serving

Qualifications

• High School Diploma or GED; work permit for ages 15-17 may apply.
• Credentials/licensure: None.
• Minimum experience: 1-2 years in medical or customer service preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone etiquette

Billing support

Insurance verification

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first point of contact for patients, delivering outstanding service and supporting efficient office operations. You will check patients in, verify registration and insurance, schedule appointments, answer phones, collect payments, and help with MyChart and records to ensure a smooth patient experience.

This full-time on-site role offers day-one benefits and a collaborative, mission-driven environment serving