Medical Front Desk & Patient Experience Specialist

trinityhealth; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist who will be the first contact for patients, delivering friendly, efficient service and supporting office operations. You will check in patients, verify registrations and insurance, schedule appointments, answer calls, and assist with billing and MyChart support.

The role emphasizes professionalism, compassionate patient interactions, and collaboration with providers to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED is required.
• Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• 1–2 years of experience in a medical or physician office or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves and Collections Advocate.
• Handles moderate billing issues with patients.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist who will be the first contact for patients, delivering friendly, efficient service and supporting office operations. You will check in patients, verify registrations and insurance, schedule appointments, answer calls, and assist with billing and MyChart support.

The role emphasizes professionalism, compassionate patient interactions, and collaboration with providers to ensure a smooth patient experience.