Patient Experience Lead - Medical Front Desk

Trinity Health MI; Ann Arbor (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first point of contact for patients. You will help create a positive experience while supporting efficient office operations and patient care.

Day-to-day duties include greeting patients, checking them in, verifying insurance, scheduling, answering calls, and assisting with MyChart. Prior experience in a medical setting is preferred and advancement opportunities exist.

Qualifications

• High School Diploma or GED required or equivalent.
• 1–2 years of experience in a medical/office or customer service setting preferred.
• Coursework in insurance/billing or medical practice education is a plus.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first point of contact for patients. You will help create a positive experience while supporting efficient office operations and patient care.

Day-to-day duties include greeting patients, checking them in, verifying insurance, scheduling, answering calls, and assisting with MyChart. Prior experience in a medical setting is preferred and advancement opportunities exist.