Patient Experience Specialist - Medical Front Desk

Trinity Health; Chelsea (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Meaningful patient care

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a Medical Receptionist to be the first contact for patients. You will welcome guests, verify registration and insurance, schedule appointments, answer phones, and support daily office operations with professionalism.

You will assist with patient communications, MyChart support, and billing tasks, partnering with providers to ensure a smooth patient experience and accurate records.

Qualifications

• High School Diploma or GED required; course work in insurance or billing preferred.
• 1–2 years in medical or customer service environment preferred.
• Strong communication and patient-service orientation.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues and handles moderate billing issues with patients.

Skills

Customer service

Phone handling

Insurance verification

Medical office workflow

Education

High School Diploma or GED

Course work in insurance/billing

Tools

MyChart

Job description

Trinity Health IHA Medical Group in Michigan is seeking a Medical Receptionist to be the first contact for patients. You will welcome guests, verify registration and insurance, schedule appointments, answer phones, and support daily office operations with professionalism.

You will assist with patient communications, MyChart support, and billing tasks, partnering with providers to ensure a smooth patient experience and accurate records.