Patient Experience Front Desk Associate

trinityhealth; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career development

Team-oriented workplace

Meaningful work helping patients

Mission-driven organization

Job summary

Trinity Health IHA Medical Group seeks a customer-focused Medical Receptionist who will be the first contact for patients. You will help create a positive patient experience while supporting efficient office operations and care delivery.

You will welcome patients, verify eligibility, handle scheduling, assist with MyChart, and support billing and records. A high school diploma or GED is required with 1–2 years in a medical or service setting preferred.

Qualifications

• High School Diploma or GED required; work permit for younger applicants may be accepted.
• 1–2 years of medical office or customer service experience preferred.
• Experience with appointment scheduling, check-in/registration, and insurance verification is a plus.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check in patients, verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, route messages.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and day-to-day office operations.
• Collaborate with providers and clinical staff for a smooth patient experience.

Skills

Customer service

Communication

Patient interaction

Phone etiquette

Education

High School Diploma or GED

Age 15-17 with work permit

Tools

MyChart

Scheduling software

Job description

Trinity Health IHA Medical Group seeks a customer-focused Medical Receptionist who will be the first contact for patients. You will help create a positive patient experience while supporting efficient office operations and care delivery.

You will welcome patients, verify eligibility, handle scheduling, assist with MyChart, and support billing and records. A high school diploma or GED is required with 1–2 years in a medical or service setting preferred.