Patient Experience Front Desk Specialist

trinityhealth; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and excellent patient care.

Responsibilities include greeting patients, verifying information, scheduling appointments, phone handling, and assisting with payments and MyChart support, contributing to a smooth patient experience.

Qualifications

• High School Diploma or GED (or equivalent) required.
• 1-2 years of experience in medical, physician office, or customer service environment preferred.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages.
• Assist with payments and support billing processes.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and excellent patient care.

Responsibilities include greeting patients, verifying information, scheduling appointments, phone handling, and assisting with payments and MyChart support, contributing to a smooth patient experience.