Patient Experience Front Desk Coordinator

Trinity Health MI; Canton Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to greet patients and support efficient office operations. You will check in patients, verify registration and insurance, and schedule appointments to ensure a seamless patient experience.

Ideal candidates bring 1–2 years of medical office or customer service experience and a professional, compassionate demeanor. Day shift, full-time position located in Michigan, with prospects for growth within a mission-driven hospital system.

Qualifications

• High school diploma or GED required; basic insurance/billing coursework preferred.
• Experience in medical office or customer service environments desirable.
• Must be able to multitask and maintain confidentiality.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Phone etiquette

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to greet patients and support efficient office operations. You will check in patients, verify registration and insurance, and schedule appointments to ensure a seamless patient experience.

Ideal candidates bring 1–2 years of medical office or customer service experience and a professional, compassionate demeanor. Day shift, full-time position located in Michigan, with prospects for growth within a mission-driven hospital system.