Patient Experience Front Desk Specialist

trinityhealth; United States; On-site; USD 42,981,000 - 63,039,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Team-oriented culture

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You’ll be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

Responsibilities include welcoming patients, checking in, verifying insurance, scheduling appointments, answering calls, collecting payments, and supporting MyChart and records.

Qualifications

• High School Diploma or GED required or coursework in insurance/billing preferred.
• 1–2 years experience in medical or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check-in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages.
• Collect payments and support billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day operations.
• Collaborate with providers and staff to ensure a smooth patient experience.

Skills

Customer service

Check-in process

Insurance verification

Appointment scheduling

Billing support

MyChart support

Record keeping

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You’ll be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

Responsibilities include welcoming patients, checking in, verifying insurance, scheduling appointments, answering calls, collecting payments, and supporting MyChart and records.