Patient Experience Specialist — Clinic Front Desk

U K Healthcare Ltd; Lexington (VA); On-site; USD 22,000 - 34,000; Full time

Job summary

The Patient Relations Assistant at University of Kentucky HealthCare will support front-desk operations in an outpatient clinic, handling registration, insurance verification, and scheduling with a focus on a positive patient experience.

The role requires strong customer service, confidentiality, data entry skills, and the ability to work in a fast-paced environment across multiple systems. Candidates should be able to communicate clearly with patients and team members.

Qualifications

• Extensive customer service experience.
• Ability to maintain confidentiality and confidentiality of patient information; handle multiple systems.
• Strong data entry skills and high attention to detail.

Responsibilities

• Greet patients and perform front desk registration in the outpatient clinic.
• Handle registration, insurance verification and cash handling.
• Prepare medical records and schedule appointments.
• Procure new patient records and communicate information with patients by phone and in person.
• Answer phones and support clinic initiatives to improve patient attendance and records.

Skills

Customer service

Data entry

Attention to detail

Confidentiality

Teamwork

Prioritizing tasks

Education

HS

Job description

The Patient Relations Assistant at University of Kentucky HealthCare will support front-desk operations in an outpatient clinic, handling registration, insurance verification, and scheduling with a focus on a positive patient experience.

The role requires strong customer service, confidentiality, data entry skills, and the ability to work in a fast-paced environment across multiple systems. Candidates should be able to communicate clearly with patients and team members.