Outpatient Front Desk & Patient Care Liaison

University of Kentucky; Richmond (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

University of Kentucky is seeking a front desk registration associate for the outpatient clinic. You will greet patients, verify insurance, handle cash, and prepare medical records to ensure smooth patient flow and accurate attendance records.

Primary duties include scheduling appointments, obtaining new patient records, and communicating information with patients via telephone and in person while maintaining confidentiality and attention to detail.

Qualifications

• Extensive customer service experience is preferred.
• Ability to pay high attention to detail and maintain confidentiality.
• Ability to prioritize tasks and work in multiple systems.

Responsibilities

• Greet patients and perform front desk registration for the outpatient clinic.
• Verify insurance information and handle cash transactions.
• Prepare medical records and schedule appointments for patients.
• Procure new patient records and communicate information with patients by phone and in person.
• Answer telephone and relay information accurately to patients and staff.

Skills

Customer service

Data entry

Confidentiality

Prioritization

Multisystem experience

Job description

University of Kentucky is seeking a front desk registration associate for the outpatient clinic. You will greet patients, verify insurance, handle cash, and prepare medical records to ensure smooth patient flow and accurate attendance records.

Primary duties include scheduling appointments, obtaining new patient records, and communicating information with patients via telephone and in person while maintaining confidentiality and attention to detail.