Patient Experience Front Desk Specialist

UofL Health; Louisville (KY); On-site; USD 32,000 - 40,000; Full time

Job summary

UofL Health is seeking a receptionist to greet patients, schedule appointments, and manage records at our Louisville location. The role requires excellent customer service and strong communication, with proficiency in basic computer tasks and HIPAA compliance.

The ideal candidate will have a high school diploma or GED and at least one year of healthcare experience preferred. You will work on First Shift in a busy, patient-centered environment and support the department's daily operations.

Qualifications

• High School Diploma or GED required.
• 1 year healthcare experience preferred.
• Strong customer service skills.
• Excellent verbal and written communication abilities.
• Basic computer literacy required.

Responsibilities

• Greet and assist patients and visitors.
• Schedule appointments and maintain calendar.
• Check patients into the electronic medical record system.
• Address patient questions and needs.
• Review and process MD visit orders and test instructions.
• Process patient paperwork and educational materials.
• Assist with patient check-out and discharge processes.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

Phone etiquette

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

EMR system

Job description

UofL Health is seeking a receptionist to greet patients, schedule appointments, and manage records at our Louisville location. The role requires excellent customer service and strong communication, with proficiency in basic computer tasks and HIPAA compliance.

The ideal candidate will have a high school diploma or GED and at least one year of healthcare experience preferred. You will work on First Shift in a busy, patient-centered environment and support the department's daily operations.