Patient Experience Coordinator - Medical Office Front Desk

University of Louisville Physicians; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

University of Louisville Physicians is seeking a friendly receptionist to greet patients, schedule appointments, and maintain records in a fast-paced outpatient setting in Louisville, KY. The role emphasizes patient-centered care, HIPAA compliance, and strong communication.

The position requires a High School Diploma or GED, with one year of healthcare experience preferred. Excellent customer service and professional phone etiquette are essential to success in this team-focused environment.

Qualifications

• High school diploma or GED required.
• One year healthcare experience preferred.

Responsibilities

• Greet patients and assist them upon arrival.
• Schedule appointments and maintain accurate records and accounts.
• Check patients in and out of the electronic medical record and manage referrals and orders.
• Provide excellent customer service and assist patients with questions.

Skills

Customer service

Phone etiquette

Written and verbal communication

Education

High School Diploma or GED

Job description

University of Louisville Physicians is seeking a friendly receptionist to greet patients, schedule appointments, and maintain records in a fast-paced outpatient setting in Louisville, KY. The role emphasizes patient-centered care, HIPAA compliance, and strong communication.

The position requires a High School Diploma or GED, with one year of healthcare experience preferred. Excellent customer service and professional phone etiquette are essential to success in this team-focused environment.