Patient Concierge & Front Desk Specialist

U K Healthcare Ltd; Richmond (KY); On-site; USD 22,000 - 34,000; Full time

Job summary

The University of Kentucky, Madison Clinic in Richmond, KY, is seeking a Patient Relations Assistant to handle front desk registration in the outpatient clinic. Primary duties include greeting patients, registration, insurance verification, cash handling, and medical record preparation.

You will schedule appointments, obtain new patient records, and communicate information with patients by phone and in person, supporting efficient patient care and clinic initiatives to improve attendance and

Qualifications

• Customer service experience required.
• Ability to communicate calmly in stressful situations.
• Data entry and confidentiality required.
• Strong attention to detail and teamwork.
• Ability to manage multiple systems.

Responsibilities

• Front desk registration in the outpatient clinic.
• Greet patients and handle registration processes.
• Verify insurance and process cash handling.
• Prepare medical records and schedule appointments.
• Communicate information with patients by phone and in person.
• Support clinic initiatives to improve attendance and record-keeping.

Skills

Customer service

Communication

Data entry

Attention to detail

Teamwork

Confidentiality

Multitasking

Education

HS

Job description

The University of Kentucky, Madison Clinic in Richmond, KY, is seeking a Patient Relations Assistant to handle front desk registration in the outpatient clinic. Primary duties include greeting patients, registration, insurance verification, cash handling, and medical record preparation.

You will schedule appointments, obtain new patient records, and communicate information with patients by phone and in person, supporting efficient patient care and clinic initiatives to improve attendance and