Total Patient Experience Front Desk Specialist

Clarkson Eyecare; Paducah (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

EyeCare Partners in Paducah, KY is seeking a Front Office Specialist to be the first point of contact and set the tone for a world-class Total Patient Experience. You will handle check-in/out, scheduling, and patient communications to ensure smooth visits.

This role requires providing excellent customer service, answering phones, and supporting providers while maintaining HIPAA compliance and accurate records. A HS diploma and 1 year of customer-facing work are required.

Qualifications

• Minimum of 1 year in a customer-facing role
• Previous medical office experience preferred; ophthalmic experience preferred
• Background check as required by state
• Proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support
• Provide exceptional customer service during every patient encounter (in person or via phone)
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule
• Double check insurance authorizations to ensure completion and build accurate flow sheets
• Check out patients and collect correct payments according to procedures
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service
• Complete daily reconciliations / close day / countdown cash drawer
• Comply with all company policies and procedures, including HIPAA
• General office duties and cleaning to be assigned by the manager

Skills

Customer service

Communication

Professionalism

Time management

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners in Paducah, KY is seeking a Front Office Specialist to be the first point of contact and set the tone for a world-class Total Patient Experience. You will handle check-in/out, scheduling, and patient communications to ensure smooth visits.

This role requires providing excellent customer service, answering phones, and supporting providers while maintaining HIPAA compliance and accurate records. A HS diploma and 1 year of customer-facing work are required.