Patient Experience Specialist – Front Desk & Billing

University Hospitals Urgent Care; Brecksville (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off & Holidays

401K with company match

Wellness & EAP

Professional development

Job summary

University Hospitals Urgent Care is seeking a Patient Service Representative to greet patients, manage front-desk operations, and support clinic workflows. You will verify information, check insurance benefits, and communicate costs to patients while delivering a friendly, efficient patient experience.

The role emphasizes teamwork, accuracy, and adherence to healthcare regulations in a fast-paced urgent care setting.

Qualifications

• High school diploma or equivalent required.
• Medical Administrative Assistant certificate is a plus.
• 1+ year experience in medical office/healthcare preferred.

Responsibilities

• Greet patients warmly and manage front-desk operations.
• Verify patient information and collect necessary documents.
• Verify insurance benefits and provide billing/payment information.
• Collect and communicate patient financial responsibilities.
• Support clinic workflow and assist staff as needed.
• Ensure HIPAA and OSHA compliance in daily procedures.

Skills

Strong communication

Attention to detail

Multitasking

EMR EPIC

Team Player

Education

High school diploma or equivalent

Medical Administrative Assistant certificate (a plus)

Tools

EPIC EMR

Job description

University Hospitals Urgent Care is seeking a Patient Service Representative to greet patients, manage front-desk operations, and support clinic workflows. You will verify information, check insurance benefits, and communicate costs to patients while delivering a friendly, efficient patient experience.

The role emphasizes teamwork, accuracy, and adherence to healthcare regulations in a fast-paced urgent care setting.