Patient Experience Specialist - Medical Receptionist

UofL Health; Louisville (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

UofL Health in Louisville is seeking a friendly receptionist to greet patients, schedule appointments, maintain records in a fast-paced outpatient setting, and support daily front-desk operations.

Responsibilities include checking patients into the electronic medical record, processing questionnaire packets, directing calls, handling referrals and test orders, and assisting with patient education materials while complying with HIPAA and organizational policies.

Qualifications

• High School Diploma or GED/Equivalent (required).
• One year healthcare experience (preferred).
• Strong customer service and communication skills.
• Must understand and be able to perform professional phone etiquette.
• Language Ability: Must be able to communicate effectively in both verbal and written formats.
• Computer Skills: Must be proficient with basic computer skills.

Responsibilities

• Greet patients and help them, schedule appointments, and maintain records and accounts.
• Answer phone calls and direct them appropriately.
• Check patient into the electronic medical record.
• Review patient questionnaires for completeness and assist as needed.
• Print paperwork for patient education and/or test instructions.
• Check patient out of the electronic medical record at visit completion.
• Support department goals and work as a team with colleagues.

Skills

Customer service

Phone etiquette

Communication

Education

High School Diploma or GED/Equivalent

Tools

Basic computer skills

Job description

UofL Health in Louisville is seeking a friendly receptionist to greet patients, schedule appointments, maintain records in a fast-paced outpatient setting, and support daily front-desk operations.

Responsibilities include checking patients into the electronic medical record, processing questionnaire packets, directing calls, handling referrals and test orders, and assisting with patient education materials while complying with HIPAA and organizational policies.