Patient Concierge & Scheduling Specialist

University of Kentucky; Lexington (KY); On-site; USD 18,000 - 28,000; Full time

Job summary

The University of Kentucky is hiring a Patient Relations Assistant to support patient intake and clinic operations. You will greet patients, perform registrations, verify insurance, handle cash, and prepare medical records while ensuring accuracy and confidentiality.

The role requires strong customer service, calm communication in stressful situations, and the ability to multitask across multiple systems, with attention to detail and teamwork as core requirements, and occasional schedule

Qualifications

• Extensive customer service experience.
• Calm, helpful communication in stressful situations.
• Detail-oriented with ability to multitask in multiple systems.
• Data entry skills and respect for confidentiality.
• Teamwork mindset and ability to prioritize tasks.

Responsibilities

• Greeting patients and handling registrations.
• Verify insurance and process cash handling.
• Prepare and manage medical records.
• Schedule appointments and obtain new patient records.
• Communicate information with patients by phone and in person.
• Answer incoming calls and support clinic initiatives.

Skills

Customer service

Data entry

Attention to detail

Teamwork

Calm communication

Prioritization

Job description

The University of Kentucky is hiring a Patient Relations Assistant to support patient intake and clinic operations. You will greet patients, perform registrations, verify insurance, handle cash, and prepare medical records while ensuring accuracy and confidentiality.

The role requires strong customer service, calm communication in stressful situations, and the ability to multitask across multiple systems, with attention to detail and teamwork as core requirements, and occasional schedule