Patient Access Coordinator — Front Office & Experience

humana; Lexington (KY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off including holidays and I

Disability and life insurance

Job summary

Humana is seeking a Front Office Healthcare Support professional to join the CenterWell Senior Primary Care team in Lexington, KY. This on-site role focuses on delivering a safe, accurate patient experience from pre-arrival through checkout, ensuring data integrity and smooth clinic flow.

As the Patient Access Coordinator, you will verify eligibility, manage check-in, collect co-pays, and facilitate timely scheduling while maintaining quality records and excellent patient communication.

Qualifications

• Ability to handle patient concerns with professionalism.
• Ability to follow standardized clinic workflows.
• Ability to manage scheduling and follow-up tasks efficiently.
• Ability to maintain accurate patient records.
• Ability to communicate clearly with patients and staff.

Responsibilities

• Pre-Visit Preparation: review schedule 24-48 hours in advance.
• Digital-First Intake: assist patient check-in and ensure demographics are complete.
• Queue & Wait-Time Management: monitor queues and communicate delays.
• Point-of-Service Collections: discuss financial responsibility and process payments.
• Exit & Outreach: schedule follow-ups and manage no-shows/outreach.

Skills

Handle patient concerns

Follow defined workflows

Scheduling & follow-up

Time & task management

Phone etiquette

Record accuracy

Cross-team collaboration

Job description

Humana is seeking a Front Office Healthcare Support professional to join the CenterWell Senior Primary Care team in Lexington, KY. This on-site role focuses on delivering a safe, accurate patient experience from pre-arrival through checkout, ensuring data integrity and smooth clinic flow.

As the Patient Access Coordinator, you will verify eligibility, manage check-in, collect co-pays, and facilitate timely scheduling while maintaining quality records and excellent patient communication.