Patient Experience & Scheduling Specialist

Advanced Urology Institute; Saint Augustine (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advanced Urology Institute seeks a Patient Service Representative I to deliver exceptional customer service to patients in person or by phone. You will guide patients through intake and checkout, register demographics, and collect co-pays in a professional, timely manner.

Responsibilities include greeting patients, scheduling follow-up visits, verifying insurance, scanning records, and maintaining front desk organization while protecting patient confidentiality and coordinating with clinical

Qualifications

• High School diploma or equivalent required; some college preferred.
• 1-3 years of customer service experience required.
• Experience in a medical office; CPT/ ICD-10 knowledge preferred.

Responsibilities

• Greet patients and visitors in person or by phone.
• Register patients and update demographics, including insurance information.
• Collect co-pays, deductibles, and outstanding balances.
• Obtain referrals and authorizations when required.
• Ensure PHI is protected and notes are handled securely.

Skills

Customer service

Phone handling

Scheduling

Medical office experience

PHI privacy

Multi-tasking

Office software

HIPAA

Education

High School Diploma or equivalent

Some college coursework

Tools

EMR systems

Job description

Advanced Urology Institute seeks a Patient Service Representative I to deliver exceptional customer service to patients in person or by phone. You will guide patients through intake and checkout, register demographics, and collect co-pays in a professional, timely manner.

Responsibilities include greeting patients, scheduling follow-up visits, verifying insurance, scanning records, and maintaining front desk organization while protecting patient confidentiality and coordinating with clinical