Senior Patient Services & Scheduling Specialist

Advanced Urology Institute; North Charleston (SC); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Advanced Urology Institute is seeking a Patient Service Representative II to deliver exceptional front-line service. The role includes greeting patients, registering and scheduling, handling co-pays, and balancing daily revenue while coordinating with clinical staff to ensure a seamless patient flow.

Ideal candidates have 2–3 years of customer service experience in a medical office, familiarity with CPT/ICD-10 coding, and strong communication skills in a fast-paced environment.

Qualifications

• Experience using Microsoft Office and EMR systems.
• Strong customer-service orientation and communication skills.
• Ability to manage multiple tasks and deadlines.
• Familiarity with HIPAA and CMS guidelines.
• Experience or familiarity with medical office workflows including registration and billing.

Responsibilities

• Greet and check-in patients; answer phones and schedule appointments.
• Register new patients and verify demographics and insurance.
• Collect co-pays and outstanding balances; assist with billing entries.
• Process referrals and authorizations when required.
• Keep records accurate and confidential, maintain PHI security.

Skills

Microsoft Office

EMR navigation

Customer service

Communication

Organizational skills

HIPAA compliance

Education

High School Diploma

Some college

Tools

Billing software

CPT/ICD-10 coding

Job description

Advanced Urology Institute is seeking a Patient Service Representative II to deliver exceptional front-line service. The role includes greeting patients, registering and scheduling, handling co-pays, and balancing daily revenue while coordinating with clinical staff to ensure a seamless patient flow.

Ideal candidates have 2–3 years of customer service experience in a medical office, familiarity with CPT/ICD-10 coding, and strong communication skills in a fast-paced environment.