Patient Experience Coordinator

Advanced Urology Institute; Lynn Haven, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Advanced Urology Institute in Lynn Haven, FL is seeking a Patient Service Representative I to deliver exceptional front-desk and phone support, greet patients, schedule appointments, and register new patients while safeguarding PHI. You will collect co-pays, verify insurance, coordinate with clinical staff, and keep the front desk organized.

Strong communication and multitasking skills are essential for a smooth patient experience.

Qualifications

• Minimum 1–3 years of customer service experience.
• Healthcare/medical office experience preferred.
• High School Diploma or equivalent required; some college preferred.
• Basic CPT/ICD-10 knowledge preferred.

Responsibilities

• Welcomes and greets patients and visitors, in person or over the phone.
• Registers new patients and updates demographics with detailed information.
• Collects outstanding patient balances and co-payments.
• Verifies insurance information and obtains referrals/authorizations when required.
• Coordinates intake and checkout process and communicates with clinical staff.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

HIPAA compliance

Education

High School Diploma or GED

Some college coursework preferred

Tools

Microsoft Office

EMR navigation

Job description

Advanced Urology Institute in Lynn Haven, FL is seeking a Patient Service Representative I to deliver exceptional front-desk and phone support, greet patients, schedule appointments, and register new patients while safeguarding PHI. You will collect co-pays, verify insurance, coordinate with clinical staff, and keep the front desk organized.

Strong communication and multitasking skills are essential for a smooth patient experience.