Patient Services & Scheduling Specialist

Centers for Advanced Urology; Knickerbocker (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Centers for Advanced Urology in Pennsylvania seeks a Patient Service Representative I to deliver exceptional patient service by phone or in person. You will greet patients, handle front desk tasks, register new patients, collect co-pays, and coordinate appointments while ensuring accurate records.

You will verify insurance, obtain referrals, scan documents, and support seamless flow between clerical and clinical staff, maintaining confidentiality and HIPAA compliance in a busy urology practice.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of customer service experience required.
• Medical office experience preferred (urology is a plus).
• Basic CPT/ ICD-10 coding knowledge preferred.

Responsibilities

• Greet patients and visitors in person or by phone.
• Register patients and collect demographic and payment information.
• Schedule appointments and coordinate intake and checkout processes.
• Verify insurance and obtain referrals when required.

Skills

Microsoft Office

EMR systems

Medical terminology

Customer service

Communication

Education

High School Diploma

Some college coursework

Job description

Centers for Advanced Urology in Pennsylvania seeks a Patient Service Representative I to deliver exceptional patient service by phone or in person. You will greet patients, handle front desk tasks, register new patients, collect co-pays, and coordinate appointments while ensuring accurate records.

You will verify insurance, obtain referrals, scan documents, and support seamless flow between clerical and clinical staff, maintaining confidentiality and HIPAA compliance in a busy urology practice.