Patient Experience Specialist II

Advanced Urology Institute; Panama City (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Advanced Urology Institute is seeking a Patient Service Representative II in Florida to deliver exceptional front-desk service, manage patient flow, and support clinic operations.

You will greet patients, register and verify demographics, collect payments, and coordinate scheduling including follow-ups, referrals, and authorizations.

The role requires 2–3 years in a medical office, familiarity with CPT/ICD-10, and strong communication while maintaining PHI security.

Qualifications

• Minimum 2–3 years of customer service experience in a medical office.
• Experience in urology is preferred.
• Knowledge of CPT coding and ICD-10 coding preferred.
• Excellent verbal and written communication.

Responsibilities

• Provide welcoming customer service to patients and visitors by phone and in person.
• Register patients and update demographics with detailed information.
• Collect co-pays and balances, process payments as needed.
• Schedule appointments, surgeries, and other visits with proper authorizations.
• Assist with referrals and authorizations when required.
• Maintain patient confidentiality and secure PHI.

Skills

Customer service

Phone handling

Organizational skills

Communication skills

HIPAA compliance

EMR navigation

Medical terminology

Multitasking

Education

High School Diploma or equivalent

Some college coursework preferred

Tools

Microsoft Office

EMR systems

Job description

Advanced Urology Institute is seeking a Patient Service Representative II in Florida to deliver exceptional front-desk service, manage patient flow, and support clinic operations.

You will greet patients, register and verify demographics, collect payments, and coordinate scheduling including follow-ups, referrals, and authorizations.

The role requires 2–3 years in a medical office, familiarity with CPT/ICD-10, and strong communication while maintaining PHI security.