Patient Experience & Scheduling Specialist

Hackensack Meridian Health; Manasquan (NJ); On-site; USD 23,000 - 33,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to join our ambulatory team. You will handle front desk tasks, including check-in, scheduling, and registration, while ensuring outstanding patient care and a seamless visit.

The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced setting. Proficiency with Microsoft Office or Google Suite is expected, and travel between locations may be required.

Qualifications

• High School diploma, GED, or equivalent.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Responsibilities

• Provide front desk coverage and perform essential administrative duties in ambulatory care.
• Assist with check-in, scheduling, registration, and check-out processes to ensure smooth patient flow.
• Support post-visit follow-ups and respond to patient inquiries to enhance satisfaction and care experience.

Skills

Customer service

Communication

Time management

Professional demeanor

Education

High School diploma or GED

Associates Degree

Tools

Microsoft Office

Google Suite

EMR/EHR systems

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to join our ambulatory team. You will handle front desk tasks, including check-in, scheduling, and registration, while ensuring outstanding patient care and a seamless visit.

The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced setting. Proficiency with Microsoft Office or Google Suite is expected, and travel between locations may be required.