Patient Access & Scheduling Specialist

Hackensack Meridian Health

Holmdel Township (NJ)

On-site

USD 23,000 - 33,000

Full time

2 days ago

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Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk duties in an outpatient setting. You will manage check-in/check-out, register patients, verify insurance, collect copays, and ensure all forms are complete while delivering exceptional customer service.

Responsibilities include coordinating with care teams, updating the EMR, and supporting the office flow to provide a seamless patient experience.

Qualifications

High School diploma, GED, or equivalent experience.
1+ years experience working with the public in a customer service setting.
Ability to manage multiple tasks in a fast-paced environment while staying professional.
Ability to travel to various locations and have reliable transportation.
Proficient with Microsoft Office and/or Google Suite.
Excellent written and verbal communication skills.

Responsibilities

Greeting patients and visitors in a prompt, courteous, and helpful manner.
Manage front desk tasks: check-in/check-out, collect demographics and copayments, verify insurance, obtain referrals, and ensure paperwork is complete.
Enter patient information accurately into the EMR and assist with data transfer as needed.
Monitor EMR scheduling, cancellations, and referrals to optimize provider schedules.
Handle communications via EMR, phone, email, and other channels; escalate issues as needed.
Maintain patient confidentiality and deliver high-quality patient care.
Assist with routine tasks and support the Practice Manager as required.