Patient Experience Front Desk Specialist

Hackensack Meridian Health; Neptune City (NJ); On-site; USD 23,000 - 33,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support ambulatory care operations at multiple locations. The role focuses on efficient front desk duties, patient check-in/out, billing, and EMR data entry to ensure smooth clinic flow.

The position demands strong communication, multitasking, and a commitment to patient experience, with responsibilities across scheduling, documentation, and post-visit follow-up.

Qualifications

• High School diploma or GED required; 1+ year experience in public/customer service.
• Ability to manage multiple tasks in a fast-paced environment with professionalism.
• Must be able to travel to various locations and have reliable transportation.
• Proficient in Microsoft Office and/or Google Suite; strong written and verbal communication.

Responsibilities

• Greet patients and visitors; assist with check-in/check-out.
• Collect copayments and balances; verify insurance eligibility and referrals.
• Enter patient information accurately into the EMR; assist with data as needed.
• Coordinate scheduling, cancellations, and registration in EMR; support front desk operations.
• Maintain confidentiality and handle correspondence and documents promptly.

Skills

Customer service

Multitasking

Time management

Communication

Computer skills

Education

Associates Degree

GED

Tools

EMR/EHR experience

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support ambulatory care operations at multiple locations. The role focuses on efficient front desk duties, patient check-in/out, billing, and EMR data entry to ensure smooth clinic flow.

The position demands strong communication, multitasking, and a commitment to patient experience, with responsibilities across scheduling, documentation, and post-visit follow-up.