Patient Experience Front Desk Specialist – Outpatient

Hackensack Meridian Health; Wall Township (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support ambulatory care operations. This role focuses on patient check-in, scheduling, registration and checkout, ensuring a smooth and welcoming visit for every patient.

You will coordinate with clinical teams, maintain accurate records, and assist patients with questions while delivering exceptional service. Strong communication, multitasking, and basic Microsoft Office or Google Suite skills are required.

Qualifications

• High School diploma, GED, or equivalent required.
• 1+ year experience in customer service or public-facing role.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficient with Microsoft Office and/or Google Suite.

Responsibilities

• Manage front desk operations in ambulatory/outpatient offices.
• Check-in, scheduling, registration and check-out of patients.
• Provide post-visit support for patient needs.
• Coordinate with clinical staff to optimize patient experience.

Skills

Customer service

Multitasking

Time management

Communication skills

Education

High School diploma / GED

Associates degree

EMR/EHR experience

Clerical training

Tools

Microsoft Office

Google Workspace

EMR/EHR software

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support ambulatory care operations. This role focuses on patient check-in, scheduling, registration and checkout, ensuring a smooth and welcoming visit for every patient.

You will coordinate with clinical teams, maintain accurate records, and assist patients with questions while delivering exceptional service. Strong communication, multitasking, and basic Microsoft Office or Google Suite skills are required.